Revised Policies Effective December 1st, 2024 (In-Office)

PLEASE READ 

Cancellations

• Cancellation Policy: Clients may cancel their appointments up to 24 hours prior to the scheduled time without penalty.

  • If you need to cancel a prepaid service before the late cancellation period, contact me via text message (preferred) or phone call at 716-218-0676. Please include:

    • Your full name

    • Date and time of your appointment

  • Rescheduled appointments must occur within 30 days of the original appointment if prepaid. Only one reschedule is allowed per appointment. If the appointment is not rescheduled within this period, the prepaid service will be forfeited.

  • Appointments canceled within 24 hours of the scheduled time will be subject to the Late Cancellation Policy below.

Late Cancellations

• Definition: Any appointment canceled within 24 hours of the scheduled time.

• Result:

  • If prepaid, the session will be forfeited.

  • For non-prepaid services:

    • 100% of the service fee will be charged to the card on file.

    • Gift card/account credits will be redeemed, and any remaining balance will be charged to the card on file (if applicable).

• Process: To reschedule within the late cancellation period, please text me at 716-218-0676 or email me at angelajessie@massageislifellc.com with your full name. Once I cancel your appointment, you may go online to book a new appointment, which will require a new payment.

No-Show Policy

• Definition: A client who does not arrive for their appointment and does not notify the business by 15 minutes of the scheduled time.

• Result:

  • Prepaid sessions will be forfeited.

  • For non-prepaid services:

    • 100% of the service fee will be charged to the card on file.

    • Gift card/account credits will be redeemed, and any remaining balance will be charged to the card on file (if applicable).

  • Future Bookings: Clients who no-show will no longer be able to book future appointments. (Case-by-case basis)

​If the card on file cannot be successfully charged for any applicable fees agreed upon when booking, the client will no longer be permitted to book future appointments at Massage is Life.

Daily Deals and Discounted Sessions

Specific cancellation guidelines apply to Daily Deals and Standing Discounted Sessions selected from the service menu. Please carefully review the service details before booking.

Repeated Cancellations

Massage is Life reserves the right to refuse future bookings for clients with a repeated history of late cancellations, no-shows, or frequent reschedules. Clients will receive a warning via email or message before booking privileges are revoked.

Sick Policy

• If you arrive sick, your appointment will be canceled, and the session will result in:

  • Loss of session (prepaid or gift certificate)

  • Full charge of service (if not prepaid)

• For everyone’s safety, please reschedule if you’re feeling unwell.

Kindly refrain from booking if you do not agree to these terms.

By booking you agree to all policies. 

• *Please fill out all forms you recieve in a timely manner (check spam). Any add-on options can be requested on the Appointment Form (heated table, hot towels, upgraded oil, etc)
• Services are non-refundable/non-transferable
• Appointments can be viewed by logging into your Noterro Account.

Massage is Life provides professional, therapeutic massage services focused on relaxation, stress relief, and overall wellness. Our treatments are strictly nonsexual, and we maintain the highest standards of professionalism to ensure a safe, respectful, and comfortable experience for all clients.

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